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Thread: Great DELL Support

  1. #1
    Ext User() Guest

    Great DELL Support

    Off topic --- I know ---

    I read in one of these groups that, upon request, DELL
    would send a new-computer owner a "recover and
    restore" flash drive --- just to have in case of later need.
    So I got live support in India or wherever. I asked
    for the recovery thing and a guy with very pooor English
    said he's send me one. No reasons were asked for.
    Late the next afternoon, he called me at home! He asked
    if I had the drive yet --I didn't --but he said it would be
    to me by 6 p.m. It was! By FedEx overnight!
    But alas it was 32bit so I called again and another tech
    said she'd send the correct 64 bit material.
    The next day the first guy called me again at home!
    He apologized for sending the wrong one before and again
    told me the new one would arrive by 6 p.m. It did --
    again by overnight FedEx.
    How's that for technical support!.






  2. #2
    Ext User(s|b) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 10:58:55 -0500, <Pfsszxt@aol.com> wrote:

    > Off topic --- I know ---
    >
    > I read in one of these groups that, upon request, DELL
    > would send a new-computer owner a "recover and
    > restore" flash drive --- just to have in case of later need.
    > So I got live support in India or wherever. I


    That's a nice story, but I'm still never going to buy a Dell computer...

    --
    s|b

  3. #3
    Ext User(Gene E. Bloch) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 10:58:55 -0500, Pfsszxt@aol.com wrote:

    > Off topic --- I know ---
    >
    > I read in one of these groups that, upon request, DELL
    > would send a new-computer owner a "recover and
    > restore" flash drive --- just to have in case of later need.
    > So I got live support in India or wherever. I asked
    > for the recovery thing and a guy with very pooor English
    > said he's send me one. No reasons were asked for.
    > Late the next afternoon, he called me at home! He asked
    > if I had the drive yet --I didn't --but he said it would be
    > to me by 6 p.m. It was! By FedEx overnight!
    > But alas it was 32bit so I called again and another tech
    > said she'd send the correct 64 bit material.
    > The next day the first guy called me again at home!
    > He apologized for sending the wrong one before and again
    > told me the new one would arrive by 6 p.m. It did --
    > again by overnight FedEx.
    > How's that for technical support!.


    Very good - you successfully cross-posted this post.

    --
    Gene E. Bloch (Stumbling Bloch)

  4. #4
    Ext User() Guest

    Re: Great DELL Support

    So, I didn't do anything differently that I always have!!!
    My guess is that it's a reader issue --in the past I've used Free Agent.
    This post was from Outlook Express.


    ..
    "Gene E. Bloch" <not-me@other.invalid> wrote in message
    news:5ozu0mnla65s.dlg@stumbler1907.invalid...
    > On Thu, 12 Sep 2013 10:58:55 -0500, Pfsszxt@aol.com wrote:
    >
    >> Off topic --- I know ---
    >>
    >> I read in one of these groups that, upon request, DELL
    >> would send a new-computer owner a "recover and
    >> restore" flash drive --- just to have in case of later need.
    >> So I got live support in India or wherever. I asked
    >> for the recovery thing and a guy with very pooor English
    >> said he's send me one. No reasons were asked for.
    >> Late the next afternoon, he called me at home! He asked
    >> if I had the drive yet --I didn't --but he said it would be
    >> to me by 6 p.m. It was! By FedEx overnight!
    >> But alas it was 32bit so I called again and another tech
    >> said she'd send the correct 64 bit material.
    >> The next day the first guy called me again at home!
    >> He apologized for sending the wrong one before and again
    >> told me the new one would arrive by 6 p.m. It did --
    >> again by overnight FedEx.
    >> How's that for technical support!.

    >
    > Very good - you successfully cross-posted this post.
    >
    > --
    > Gene E. Bloch (Stumbling Bloch)




  5. #5
    Ext User() Guest

    Re: Great DELL Support


    "s|b" <me@privacy.invalid> wrote in message
    news:b9ed5rFotflU1@mid.individual.net...
    > On Thu, 12 Sep 2013 10:58:55 -0500, <Pfsszxt@aol.com> wrote:
    >
    >> Off topic --- I know ---
    >>
    >> I read in one of these groups that, upon request, DELL
    >> would send a new-computer owner a "recover and
    >> restore" flash drive --- just to have in case of later need.
    >> So I got live support in India or wherever. I

    >
    > That's a nice story, but I'm still never going to buy a Dell computer...
    >
    > --
    > s|b


    well that's your choice of course---I bought Dell this time because
    nothing has XP anymore and very few had win 7 --Dell only
    had two "corporate" (as opposed tp PCs (??) laptops with Win 7



  6. #6
    Ext User(Paul) Guest

    Re: Great DELL Support

    Gene E. Bloch wrote:
    > On Thu, 12 Sep 2013 10:58:55 -0500, Pfsszxt@aol.com wrote:
    >
    >> Off topic --- I know ---
    >>
    >> I read in one of these groups that, upon request, DELL
    >> would send a new-computer owner a "recover and
    >> restore" flash drive --- just to have in case of later need.
    >> So I got live support in India or wherever. I asked
    >> for the recovery thing and a guy with very pooor English
    >> said he's send me one. No reasons were asked for.
    >> Late the next afternoon, he called me at home! He asked
    >> if I had the drive yet --I didn't --but he said it would be
    >> to me by 6 p.m. It was! By FedEx overnight!
    >> But alas it was 32bit so I called again and another tech
    >> said she'd send the correct 64 bit material.
    >> The next day the first guy called me again at home!
    >> He apologized for sending the wrong one before and again
    >> told me the new one would arrive by 6 p.m. It did --
    >> again by overnight FedEx.
    >> How's that for technical support!.

    >
    > Very good - you successfully cross-posted this post.
    >


    Details, details.

    And I wouldn't be caught dead buying a Dell either.
    I want control over what I use, and how it's put
    together. I don't want any copies of Angry Birds
    on my new PC. Or having to remove McAfee or Norton
    or whatever else is on there.

    There is at least one PC company in town, that provides
    "real" copies of Windows, and no cruft. And that's worth
    a few extra bucks. The machines are pre-built, so this is
    not a mom & pop assembly business. I bought one machine
    from them, but it wasn't for me. It had a memory problem,
    and when I went there, the staff had never heard of
    memtest86+, so I had to bring them a copy :-)

    Paul

  7. #7
    Ext User(charlie) Guest

    Re: Great DELL Support

    On 9/12/2013 2:53 PM, Paul wrote:
    > Gene E. Bloch wrote:
    >> On Thu, 12 Sep 2013 10:58:55 -0500, Pfsszxt@aol.com wrote:
    >>
    >>> Off topic --- I know ---
    >>>
    >>> I read in one of these groups that, upon request, DELL
    >>> would send a new-computer owner a "recover and
    >>> restore" flash drive --- just to have in case of later need.
    >>> So I got live support in India or wherever. I asked
    >>> for the recovery thing and a guy with very pooor English
    >>> said he's send me one. No reasons were asked for.
    >>> Late the next afternoon, he called me at home! He asked
    >>> if I had the drive yet --I didn't --but he said it would be
    >>> to me by 6 p.m. It was! By FedEx overnight!
    >>> But alas it was 32bit so I called again and another tech
    >>> said she'd send the correct 64 bit material.
    >>> The next day the first guy called me again at home!
    >>> He apologized for sending the wrong one before and again
    >>> told me the new one would arrive by 6 p.m. It did --
    >>> again by overnight FedEx.
    >>> How's that for technical support!.

    >>
    >> Very good - you successfully cross-posted this post.
    >>

    >
    > Details, details.
    >
    > And I wouldn't be caught dead buying a Dell either.
    > I want control over what I use, and how it's put
    > together. I don't want any copies of Angry Birds
    > on my new PC. Or having to remove McAfee or Norton
    > or whatever else is on there.
    >
    > There is at least one PC company in town, that provides
    > "real" copies of Windows, and no cruft. And that's worth
    > a few extra bucks. The machines are pre-built, so this is
    > not a mom & pop assembly business. I bought one machine
    > from them, but it wasn't for me. It had a memory problem,
    > and when I went there, the staff had never heard of
    > memtest86+, so I had to bring them a copy :-)
    >
    > Paul

    Interesting!
    A major facet of the small shop my son works for/with is
    dealing with P/Cs (New, Old, whatever) that have hardware problems
    and/or malware. They do have service contracts (usually businesses)
    and refurb and resell older P/Cs that were sold on the surplus market
    by lots.
    It's surprising how many come in with data still on the hard drive(s).


  8. #8
    Ext User(Gene E. Bloch) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 13:21:59 -0500, Pfsszxt@aol.com wrote:

    > So, I didn't do anything differently that I always have!!!
    > My guess is that it's a reader issue --in the past I've used Free Agent.
    > This post was from Outlook Express.


    You said "I didn't do anything differently" and then described what you
    did differently :-)

    Either Agent doesn't do cross-posting, or it uses a different method or
    syntax than you tried. I'm surprised no one who uses it has offered
    advice, but maybe no one uses it any more :-)

    I see at the bottom that Outlook Express doesn't deal properly with
    signature delimiters, but we can probably live with that quite
    comfortably!

    > "Gene E. Bloch" <not-me@other.invalid> wrote in message
    > news:5ozu0mnla65s.dlg@stumbler1907.invalid...
    >> On Thu, 12 Sep 2013 10:58:55 -0500, Pfsszxt@aol.com wrote:
    >>
    >>> Off topic --- I know ---
    >>>
    >>> I read in one of these groups that, upon request, DELL
    >>> would send a new-computer owner a "recover and
    >>> restore" flash drive --- just to have in case of later need.
    >>> So I got live support in India or wherever. I asked
    >>> for the recovery thing and a guy with very pooor English
    >>> said he's send me one. No reasons were asked for.
    >>> Late the next afternoon, he called me at home! He asked
    >>> if I had the drive yet --I didn't --but he said it would be
    >>> to me by 6 p.m. It was! By FedEx overnight!
    >>> But alas it was 32bit so I called again and another tech
    >>> said she'd send the correct 64 bit material.
    >>> The next day the first guy called me again at home!
    >>> He apologized for sending the wrong one before and again
    >>> told me the new one would arrive by 6 p.m. It did --
    >>> again by overnight FedEx.
    >>> How's that for technical support!.

    >>
    >> Very good - you successfully cross-posted this post.
    >>
    >> --
    >> Gene E. Bloch (Stumbling Bloch)



    --
    Gene E. Bloch (Stumbling Bloch)

  9. #9
    Ext User(Gene E. Bloch) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 19:22:30 -0400, Paul wrote:

    > Gene E. Bloch wrote:
    >> On Thu, 12 Sep 2013 13:21:59 -0500, Pfsszxt@aol.com wrote:
    >>
    >>> So, I didn't do anything differently that I always have!!!
    >>> My guess is that it's a reader issue --in the past I've used Free Agent.
    >>> This post was from Outlook Express.

    >>
    >> You said "I didn't do anything differently" and then described what you
    >> did differently :-)
    >>
    >> Either Agent doesn't do cross-posting, or it uses a different method or
    >> syntax than you tried. I'm surprised no one who uses it has offered
    >> advice, but maybe no one uses it any more :-)
    >>
    >> I see at the bottom that Outlook Express doesn't deal properly with
    >> signature delimiters, but we can probably live with that quite
    >> comfortably!
    >>

    >
    > Free Agent uses comma separate syntax. As shown in a
    > potential reply here. The tool automatically copied the
    > groups, and gave me some choices.
    >
    > http://imageshack.us/a/img827/8696/tj3.gif
    >
    > That copy of Free Agent was obtained from archive.org some
    > time ago, and is supposed to be the last version of the
    > "Free" stream.
    >
    > agentenu330-846
    > 7,737,912 bytes
    >
    > HTH,
    > Paul


    All I can say is that when I ctrl-click in my newsreader, it puts a
    comma and a space between the groups *in the composition window*, unlike
    what your picture shows and also unlike what I see in my own articles in
    the article pane here. Maybe Pfsszxt did or didn't use a space, or maybe
    he used a Cyrillic comma.

    The "Cyrillic comma" is merely meant to lighten up the discussion.

    I guess I could track down and install Agent (you gave a hint where to
    look) and experiment, but don't anyone refrain from breathing...

    --
    Gene E. Bloch (Stumbling Bloch)

  10. #10
    Ext User(Paul) Guest

    Re: Great DELL Support

    Gene E. Bloch wrote:
    > On Thu, 12 Sep 2013 13:21:59 -0500, Pfsszxt@aol.com wrote:
    >
    >> So, I didn't do anything differently that I always have!!!
    >> My guess is that it's a reader issue --in the past I've used Free Agent.
    >> This post was from Outlook Express.

    >
    > You said "I didn't do anything differently" and then described what you
    > did differently :-)
    >
    > Either Agent doesn't do cross-posting, or it uses a different method or
    > syntax than you tried. I'm surprised no one who uses it has offered
    > advice, but maybe no one uses it any more :-)
    >
    > I see at the bottom that Outlook Express doesn't deal properly with
    > signature delimiters, but we can probably live with that quite
    > comfortably!
    >


    Free Agent uses comma separate syntax. As shown in a
    potential reply here. The tool automatically copied the
    groups, and gave me some choices.

    http://imageshack.us/a/img827/8696/tj3.gif

    That copy of Free Agent was obtained from archive.org some
    time ago, and is supposed to be the last version of the
    "Free" stream.

    agentenu330-846
    7,737,912 bytes

    HTH,
    Paul

  11. #11
    Ext User(Nil) Guest

    Re: Great DELL Support

    On 12 Sep 2013, "s|b" <me@privacy.invalid> wrote in
    alt.windows7.general:

    > That's a nice story, but I'm still never going to buy a Dell
    > computer...


    Nor would I, probably, but I might recommend them to friends or family
    who aren't very computer literate. Otherwise they might call me (not
    that I mind that occasionally, but I don't want to hear from all of
    them every time the computer burps.)

    In a former job we bought tons of Dell laptops and desktops. It was a
    different situation because we had a corporate service agreement, but I
    must say that their support at that time was first class.


  12. #12
    Ext User(Char Jackson) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 19:22:30 -0400, Paul <nospam@needed.com> wrote:

    >Gene E. Bloch wrote:
    >> On Thu, 12 Sep 2013 13:21:59 -0500, Pfsszxt@aol.com wrote:
    >>
    >>> So, I didn't do anything differently that I always have!!!
    >>> My guess is that it's a reader issue --in the past I've used Free Agent.
    >>> This post was from Outlook Express.

    >>
    >> You said "I didn't do anything differently" and then described what you
    >> did differently :-)
    >>
    >> Either Agent doesn't do cross-posting, or it uses a different method or
    >> syntax than you tried. I'm surprised no one who uses it has offered
    >> advice, but maybe no one uses it any more :-)
    >>
    >> I see at the bottom that Outlook Express doesn't deal properly with
    >> signature delimiters, but we can probably live with that quite
    >> comfortably!
    >>

    >
    >Free Agent uses comma separate syntax.


    As does the non-free Agent.

    >As shown in a
    >potential reply here. The tool automatically copied the
    >groups, and gave me some choices.
    >
    >http://imageshack.us/a/img827/8696/tj3.gif
    >
    >That copy of Free Agent was obtained from archive.org some
    >time ago, and is supposed to be the last version of the
    >"Free" stream.
    >
    > agentenu330-846
    > 7,737,912 bytes


    You can also get it directly from the Forte home page:
    <http://forteinc.com/agent/download-all.php>


  13. #13
    Ext User(Char Jackson) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 16:33:04 -0700, "Gene E. Bloch" <not-me@other.invalid>
    wrote:

    >On Thu, 12 Sep 2013 19:22:30 -0400, Paul wrote:
    >
    >> Gene E. Bloch wrote:
    >>> On Thu, 12 Sep 2013 13:21:59 -0500, Pfsszxt@aol.com wrote:
    >>>
    >>>> So, I didn't do anything differently that I always have!!!
    >>>> My guess is that it's a reader issue --in the past I've used Free Agent.
    >>>> This post was from Outlook Express.
    >>>
    >>> You said "I didn't do anything differently" and then described what you
    >>> did differently :-)
    >>>
    >>> Either Agent doesn't do cross-posting, or it uses a different method or
    >>> syntax than you tried. I'm surprised no one who uses it has offered
    >>> advice, but maybe no one uses it any more :-)
    >>>
    >>> I see at the bottom that Outlook Express doesn't deal properly with
    >>> signature delimiters, but we can probably live with that quite
    >>> comfortably!
    >>>

    >>
    >> Free Agent uses comma separate syntax. As shown in a
    >> potential reply here. The tool automatically copied the
    >> groups, and gave me some choices.
    >>
    >> http://imageshack.us/a/img827/8696/tj3.gif
    >>
    >> That copy of Free Agent was obtained from archive.org some
    >> time ago, and is supposed to be the last version of the
    >> "Free" stream.
    >>
    >> agentenu330-846
    >> 7,737,912 bytes
    >>
    >> HTH,
    >> Paul

    >
    >All I can say is that when I ctrl-click in my newsreader, it puts a
    >comma and a space between the groups *in the composition window*, unlike
    >what your picture shows and also unlike what I see in my own articles in
    >the article pane here. Maybe Pfsszxt did or didn't use a space, or maybe
    >he used a Cyrillic comma.


    If a space is being inserted between comma-separated groups, it's only for
    human readability. The spaces would be stripped prior to sending since they
    are not allowed.


  14. #14
    Ext User() Guest

    Re: Great DELL Support


    "Nil" <rednoise@REMOVETHIScomcast.net> wrote in message
    news:XnsA239D9137DE56nilch1@wheedledeedle.moc...
    > On 12 Sep 2013, "s|b" <me@privacy.invalid> wrote in
    > alt.windows7.general:
    >
    >> That's a nice story, but I'm still never going to buy a Dell
    >> computer...

    >
    > Nor would I, probably, but I might recommend them to friends or family
    > who aren't very computer literate. Otherwise they might call me (not
    > that I mind that occasionally, but I don't want to hear from all of
    > them every time the computer burps.)


    Well, first, I'm not promoting DELL -- just a comment on the
    unusually good support.
    I've had DELL PCs over the years -- nothing recent until
    this laptop --- but I've never heard from DELL unless I asked.

    >
    > In a former job we bought tons of Dell laptops and desktops. It was a
    > different situation because we had a corporate service agreement, but I
    > must say that their support at that time was first class.
    >




  15. #15
    Ext User(Ken Blake) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 16:01:30 -0700, "Gene E. Bloch"
    <not-me@other.invalid> wrote:

    > Either Agent doesn't do cross-posting, or it uses a different method or
    > syntax than you tried. I'm surprised no one who uses it has offered
    > advice, but maybe no one uses it any more :-)



    I use Agent, and many others here also do. It does cross-posting just
    fine.


  16. #16
    Ext User(s|b) Guest

    Re: Great DELL Support

    On Thu, 12 Sep 2013 16:01:30 -0700, Gene E. Bloch wrote:

    > I see at the bottom that Outlook Express doesn't deal properly with
    > signature delimiters, but we can probably live with that quite
    > comfortably!


    OE has never dealt properly with sig delimiters. No big surprise
    there...

    --
    s|b

  17. #17
    Ext User() Guest

    Re: Great DELL Support


    "Ken Blake" <kblake@kb.invalid> wrote in message
    news:hrd6391ofglorcnn454uai5ql8pkor1nn4@4ax.com...
    > On Thu, 12 Sep 2013 16:01:30 -0700, "Gene E. Bloch"
    > <not-me@other.invalid> wrote:
    >
    >> Either Agent doesn't do cross-posting, or it uses a different method or
    >> syntax than you tried. I'm surprised no one who uses it has offered
    >> advice, but maybe no one uses it any more :-)

    >
    >
    > I use Agent, and many others here also do. It does cross-posting just
    > fine.
    >

    Well I don'tb have an answer --- I'v posted the same way for at least
    a decade --- with "to" simply a comma separated list.
    Always folks tell me that's multi-posting.
    But the postings from OE, written exactly the same, came out
    cross-posted.
    I'm still waiting for someone to tell me why my Agent posts
    don't "cross post". All I get is moans and groans.



  18. #18
    Ext User(Paul) Guest

    Re: Great DELL Support

    Pfsszxt@aol.com wrote:
    > "Ken Blake" <kblake@kb.invalid> wrote in message
    > news:hrd6391ofglorcnn454uai5ql8pkor1nn4@4ax.com...
    >> On Thu, 12 Sep 2013 16:01:30 -0700, "Gene E. Bloch"
    >> <not-me@other.invalid> wrote:
    >>
    >>> Either Agent doesn't do cross-posting, or it uses a different method or
    >>> syntax than you tried. I'm surprised no one who uses it has offered
    >>> advice, but maybe no one uses it any more :-)

    >>
    >> I use Agent, and many others here also do. It does cross-posting just
    >> fine.
    >>

    > Well I don'tb have an answer --- I'v posted the same way for at least
    > a decade --- with "to" simply a comma separated list.
    > Always folks tell me that's multi-posting.
    > But the postings from OE, written exactly the same, came out
    > cross-posted.
    > I'm still waiting for someone to tell me why my Agent posts
    > don't "cross post". All I get is moans and groans.


    It's pretty simple stuff, for a programmer.

    Use a packet sniffer. Wireshark will do.

    http://en.wikipedia.org/wiki/Wireshark

    Capture the packet(s) that send the message.
    Set up your news client to use port 119. That
    is so the entire transaction with the server, is
    in plaintext format. AIOE supports port 119, so
    no problemo.

    Examine the formatting of the message, to see what
    the news client did. I copied this from the view
    in my news client, which isn't absolutely exactly
    like it was sent, but, close enough.

    You should see

    Newsgroups: alt.windows-xp, alt.comp.os.windows-8, alt.windows7.general

    in the message. And that, is crossposting. One message
    travels to the server. Copies are made inside the
    server and placed in three queues. Servers communicate with
    one another, on a per group basis, to distribute the
    messages. The header will still contain the original
    "Newsgroups:" content.

    Now, let's look at an archived version of your message.

    http://al.howardknight.net/msgid.cgi...za.aioe.org%3E

    The excess spaces were removed from the Newsgroups line -

    Newsgroups: alt.windows-xp,alt.comp.os.windows-8,alt.windows7.general

    Your packet sniffer result, should be seeing that line.

    Who needs moans and groans, when we know *exactly*
    how it works. Read an RFC or two, if you're bored.
    I'm not going to do the work for you.

    Paul

  19. #19
    Ext User() Guest

    Re: Great DELL Support

    > It's pretty simple stuff, for a programmer.
    >
    > Use a packet sniffer. Wireshark will do.
    >
    > Examine the formatting of the message, to see what
    > the news client did. I copied this from the view
    > in my news client, which isn't absolutely exactly
    > like it was sent, but, close enough.
    >
    > You should see
    >
    > alt.windows-xp, alt.comp.os.windows-8, alt.windows7.general
    >

    That's exactly the way I've written addresses for more than a decade.
    Two posts last week -- one from Agent (apparently came out as "multi".
    Another from OE (apparently came out "cross". I did nothing differently
    in posting the two.
    But, I'll let you guys worry about it. Or, jsut ignore me!!



  20. #20
    Ext User(Gene E. Bloch) Guest

    Re: Great DELL Support

    On Sat, 14 Sep 2013 15:11:50 -0500, Pfsszxt@aol.com wrote:

    >> It's pretty simple stuff, for a programmer.
    >>
    >> Use a packet sniffer. Wireshark will do.
    >>
    >> Examine the formatting of the message, to see what
    >> the news client did. I copied this from the view
    >> in my news client, which isn't absolutely exactly
    >> like it was sent, but, close enough.
    >>
    >> You should see
    >>
    >> alt.windows-xp, alt.comp.os.windows-8, alt.windows7.general
    >>

    > That's exactly the way I've written addresses for more than a decade.
    > Two posts last week -- one from Agent (apparently came out as "multi".
    > Another from OE (apparently came out "cross". I did nothing differently
    > in posting the two.
    > But, I'll let you guys worry about it. Or, jsut ignore me!!


    You're on the "ignore me" kick in a big way, I see.

    Incontrovertible evidence has already been presented in one thread
    (which I have lost track of) that in at least one instance, you *very
    clearly* multi-posted.

    --
    Gene E. Bloch (Stumbling Bloch)

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